At first I was in the market for a Honda Accord (the car I "wanted") and Keely did everything she could to meet my requests as my financial situation wasn't the best. She kept in touch and let me know as many options as I had available to me (via email as I live in Lac La Biche and I do not get to Edmonton very often). After an encounter with a Moose on Thanksgiving Monday coming home from work (I hip-checked a moose in my 2000 Nissan Maxima, I survived with NO scratches, the moose was fine and went on his way, the car however did NOT survive!), my thought process on a vehicle kindof changed. I started looking at Hyundai Santa Fe's and Keely made sure I was in the vehicle I "needed". And again - all of the communication happened via email as I was on vacation in Orlando. I want to say a BIG thank you to Keely for going above and beyond ..... A VERRY satisfied customer, Brian Penn