I was not sure what to do as my lease on the 2011 Buick Regal that I had was coming to an end. My first thought was to buy out the lease in which Paul provided me with all of the figures and what I needed to do to finalize the buy out. He also let me know that there were some really good buys on some Pan Am vehicles and specifically the Malibu LT which I had inquired about back in May. He provided me with all of the details on one of the vehicles and invited me to come up and test drive the vehicle. He also gave me the pros and cons of purchasing the Regal vs purchasing the Malibu LT. After I test drove the Malibu and thought about what Paul had told me I was totally convinced that the Malibu purchase was the right way to go. So the transaction was completed and when I went to pick up the vehicle Paul explained all of the options of the vehicle and showed me how everything worked. Also there was an issue with a part on the back bumper and Paul looked after that for me. As usual ( and I have purchased 13 vehicles from Paul) the service was over and above my expectations - totally professional - gave me all of the facts - no pressure and answered and looked after any questions or concerns I had.