After purchasing a used 2013 2500 HD from Georgian, I had to deal with a number of poor service issues. My sales experience was great...Ryan was very professional. However, upon receiving the truck, I discovered that the truck box wasn't washed out, the steering alignment was out, the steering wheel controls were sticking, the interior vehicle cleaning was incomplete, the contract was completed incorrectly and heck, the door hinges were creaking and not lubricated. Bringing the vehicle to service, I had another poor experience: someone thought that some cleaner on a rag would be good enough to clean up a sun visor, and a service adviser (John) was to have ordered the steering wheel control. Bringing the vehicle back to point out the steering misalignment, I discover that John did not order the steering wheel control part, and a review of the controls said that they were working properly. Without even starting the vehicle, I was able to show Chris Campbell ( who did a fantastic customer service job) that the controls were still not working and that people weren't doing their job to a low standard level of satisfaction. Chris had the part ordered in and installed in a VERY timely manner; bringing that issue to a close. I've been left with cleaning the box out, cleaning the interior, oiling the door hinges and I'm off to purchase some new wipers as they don't work worth a hoot. I'd complain about the wipers but I suspect I'll hear about how I bought a used truck and not everything is going to be perfect. Ryan and Chris were fantastic & I would recommend them to my friends. However, I'd offset such a recommendation with a serious warning regarding any work that is to be done on a vehicle...the service crew is just not up to par. I'm sure that they have lots of paper credentials to warrant their hire. However, their attention to any detail is sorely lacking. Especially in a competitive marketplace and sector such as the auto industry. I welcome any further contact or questions that you may have should you be looking to improve your customer service processes. Sincerely, Ross Branje