Kara, I always try to go to you or Marilyn. I feel well treated by you both, not sure if its because its woman to woman, but I appreciate and respect you both for the respect I get from you in return. My last evaluation did include lower scores, because when I was received by the service desk (not you) I felt like I was inconveniencing him. I would prefer going to the women at the service desk. My last visit was for the Oil consumption test.... but I have had an issue with the same gentleman when I brought my car in for oil change. He made me feel very inferior, in front of other customers stating that I had no oil in my car. I know better than that....I check my oil. So I try NOT to go to him for any servicing. But you are very busy in the morning, and I take the next available person to serve me. That event has since made me uncomfortable getting service at Palladino's.