It has been nothing but a hassle since I bought my brand new 2016 kia soul. Noone is ever available to discuss anything. They make promises to look into something and get back to you. Still waiting for the call back that was promised by 10am on Monday to give me a solution to my latest problems. I bought new and from a dealership so that I would have a guarantee of good service and not have to worry about the safety and certification of my vehicle. Big mistake. Next time I need to buy anything, it will not be at a kia dealership. I probably would have gotten better service and a better deal on kijiji!