First time dealing with Haldimand Motors, and my second time purchasing a vehicle. I enjoyed that you could explore without being hassled. Interacted with many staff members during my experience, both from sales and service. The best word I can use to describe their interaction with me is... Direct. Not rude at all, but not much into small talk or banter (which isn't necessarily a bad thing depending on your preference of course) Just a bit of a culture shock for me personally as I'm in retail management, and I'm used to the "banter and small talk" as it were. Overall, I'd recommend Haldimand to a friend.