This is my second experience of dealing with Normand Ward. He was very helpful and knowledgeable regarding all Honda products. He gave me all the neccessary information I needed to make a clear decision on my purchase and yet I in no way felt pressured. I appreciate this a great deal, as I have in the past at other car dealerships had poor experiences with rude, pushy, almost condescending salespeople. I was made to feel that I was 'dumb' being a single woman attempting to buy/lease a vehicle.