Glen always speaks a language that I understand and also takes the time to understand my concerns ,if my concerns are policy I accept it, however if it is something that i have paid for and should been done he will get it corrected or advise me how to follow it up for future dealings. When I deal with Glen I get what I pay for and that is all I expect. Other advisors that I had at SMP did not talk my language and did not take the time to learn my language or teach me theirs.