The advice, thoroughness and friendly attitude makes me comfortable bringing my vehicle in for service. Sometimes service can get a bad rap, but the last couple times it has seemed more like coming to visit a friend....a friend that knows how to get my vehicle fixed with as little disruptions as possible. I wish more companies would see that service to a customer is just as important as the purchase of the product. I know that when I bring my truck to Doug when there is an issue, it will be dealt with. Thanks to Doug and all the staff in the SMP service area!