The team is very focused. Gave Dylan the details of what we were looking for i.e. cost, fuel efficiency. Appointment was made. Upon our arrival all the vehicles were set up for us to test drive. Ended up we didn't purchase any of them since there was another vehicle that interested us. Only thing that disappointed me was they were to mail the second set of keys to us. Ended up they didn't & my son had to go pick them up. Bit of a hassle since we live out of town.