I had a pleasant experience dealing with Haldimand. They were always courteous and patient as I test drove vehicle after vehicle until we found one, a 2012 Ford Focus SEL that met our family's requirements. There were only a couple of downsides: they couldn't provide both keys that the vehicle was delivered with when new (only one was provided to Haldimand when they got it), resulting in a significant expense; and my wife was disappointed when the vehicle didn't have the original owner's manual. (That one was easily taken care of with a download from the Ford website.) Also, there was a minor issue with the glove box that I'll be taking to the service department. Overall though, I'm very happy.