Had an appt to have the winter tires changed as we were heading to Fla. When we got there, we were told that the tires had not been brought from storage. I had to bring it back the next day. Then I was told that it would take 45 minutes (change tires, do oil change). I waited 1-1/2 hours and was told at the end of that time that it took so long because they were doing a service recall sort of thing and they couldn't figure out how to do it, since mine was the first car they'd done.