Published 9 years ago

Sales people were fine. I was very disappointed in the service department though.

Oil filler cap left off when car delivered to me. Oil smell throughout car. Poor attempt at cleanup. They should have known air filters (Cabin and engine) needed replacement. I had to replace them myself. They were to re-clean the engine compartment. They sprayed some water in there. It did not clean it. There was still an oil film on the underside of the hood right where the oil was spraying out of the engine's oil filler opening. So I had to clean that myself. It just needed warm soapy water and elbow grease. Service used a "bomb" to get rid of the oil smell. It just covers the smell with an overwhelming detergent-perfume-like smell, which is most distasteful. That smell still has not disapated. The smell makes driving in our "luxury" model Santa Fe unpleasant. My second key fob did not work. Service did not have spare batteries for it. They cost very little, but do not have them in stock. So they sent me home to buy a battery. I replaced it and it still did not work. I had to drive back to Service a second time for them to re-program it. They second trip should not be necessary. It makes no sense that the service department has no batteries.

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