Published 9 years ago

First and last time buying from this dealership

This has been one of the worst service departments. Salesperson was good but when I got my Santa Fe he was so rushed trying to help me and other customers at the same time that when he installed my license plates he stripped the screws. Shouldn't this have been done before I even got there in the first place? Also they try to sell me a Demo Santa Fe at a new place again bad service and sneaky. Then brought my car for a windshield inspection I told the manager that there was something unusual about my bottom cowling on the windshield, to which he replied "It's normal" brought my car to get fixed to speedy and they told me the cowling was broken and had been pushed inside the windshield. OH I guess the Manager that inspected my windshield fail to tell me that even after I had told him about it. Oh and according to the manager a "snowball" could have broken my windshield and pushed the cowling inside my windshield. The people at the counter failed to give me the proper information to contact the manager as well and headoffice, which is very poor service that you don't know any information, they also failed to even direct me where I can go get my windshield replaced and they failed to tell me weather it had the de-icer or not. This was the worst service I have ever gotten by any dealership. First Hyundai experience and let me tell you it will be the last, my car is not even a year old. Will never shop at this dealership and I will make sure that I let others know of how poor their service is.

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