KAYLEE SAPOZNIK
Published 9 years ago
Miscommunication issues
I received various calls /messages that were for other Hyundai clients to inform them that their cars were ready for pick-up. Also, I was told that my warantee would expire, which was not true. However, I had to go through my paperwork to verify this (and also brought in my car for one last tune-up assuming I should listen to representative who told me warrantee was up).
I am also disappointed that I have had to wait quite a while to hear back from management (I called 4 times before being informed I was going to receive a complimentary oil change and have yet to receive a letter or email confirming this).