MARK VERGUNST
Published 9 years ago
Vehicle inspection
When making the decision to purchase my vehicle at Murray Hyundai, I asked specific questions regarding the warranty. I wanted to know whether the dealership would look for any issues and resolve them if I brought them up. Assured they would, because they get paid by Hyundai for finding any defects, it set my fears to rest. Now that it is purchased, my engine is making a different sound than when it was brand new. But the dealership gives no support. "How is it different?" they ask. I run the car for them, I ask to compare it to a new car sound. How would I describe the different sound in an engine? They're on a lot full of Hyundais, compare the sound. They are the experts, not I. I ask if they can take a look. "We can," they say, "but if is not a defect you have to pay for it." Reasonable. But who determines if it's a defect? They do of course. So the engine is obviously sounding different now, and their ears can't apparently tell, even with an entire lot of cars to compare it to, so its extremely unlikely even if I get it checked out they'll 'find anything'. I'm just really, really disappointed and feel lied to. If you're not going to have my back, don't pretend that you do.