I'm still not happy at all for being charged $65 on a warrantable vehicle to be told my cabin air filter was dirty. This would have taken your technician all of 60 seconds to identify. When I signed off acknowledging extra charges may apply if the problem found wasn't under warranty, was the understanding that after the diagnosis phone call if I decided to move forward with the repairs I would obviously be charged. It was not clearly stated that this charge would apply for simply looking over a vehicle that's barely 2 years old. Extremely poor customer service and even worse was I wasn't able to speak with the manager directly.