I found the initial sales experience to be pleasant, and full marks there. The post sales on the other hand left a lot to be desired. There was much too much follow--up required on my part when it came to the financing and picking up the vehicle. I understand that issues arise, and delays will happen, but be proactive and communicate that to the customer instead of waiting for them to call. There was also a mix-up where I was not given the plate portion of my ownership to return the plates to the MTO. Again; way to much follow-up required on my behalf, and that was with waiting 4 days for a response, and then again needing to inquire to the status. Lastly, (and this was the most unpleasant part) when it comes to your post sales process. When someone sits down with your "Finance" folks, and the first thing they say is "Please don't try to see me additional services. I am not interested", instruct your staff to tone down the pitch and back-off. It makes for a terrible and aggravating experience where I as a customer have to defend my decision not to purchase anything else. Maybe that is the way you want it to be, but I certainly didn't appreciate it. I could understand if I was moderately interested, but I made it known quite clearly that I was not, and still had to spend an extra 45 mins listening to the pitch. I made it be known that due to family in the hospital, my time was precious, so to please not waste my time, yet I feel that a lot of my time was indeed wasted. Fortunately, the initial sales experience, and the fact that I love my truck made up for the glaring short-comings over the overall buying experience.