When my car was stolen in Dec, 2015, and it had to be replaced, I contacted the sales rep, Steve Smith. Steve worked at another dealer when I purchased that particular car. Due to his extreme professionalism, I wanted to be able to outline exactly what my wants and financial situation was and have everything fulfilled without any negative experience. Once again Steve did just that and I recommended his services to others since. If I could remember how to put a happy face emoticon here I would. :)