The problems I experienced with regard to receiving only one key with purchasing and coming back twice because the wrong key was ordered was I felt not the salesman's problem as he. Was trying his best to get it resolved. The second problem was with the financial closing part of the deal. I have had 5 Nissan cars over the past 15 or so years and love the product but the closing finance mgr seemed rushed, in a hurry and always was going to have to check with the salesman.. The salesman should be part of the closing. I never experienced the rushed, check with salesman in previous Nissan dealings.