An appointment was provided mid-week despite a very busy schedule, the work order was ready when I arrived so there was no waiting around, the shuttle gave me a ride to work. Dan called to inform me of the details of the repairs and what additional repairs over and above the service needed to be performed. I agreed, the additional work was completed in a timely manner and the shuttle picked me up as scheduled so I could get on with my day as a sales person who needs my vehicle to provide my customers with a high level of service.