The sevice staff are always very friendly. They take the time to review information and let you know what will need to be done with your vehicle. In my last particular incident a recall had also been done that I thought would take even longer to get done. So, that was also great. They try to give you the best time line they have to work with, and try to accomodate you the best way they can. They called me to inform me of updates and impending issues and worked with me and my budget to get the maximum amount of work done while my vehicle was there.