Had a great experience with Kristen and excellent customer service , as well as all the staff involved in my purchase, Was told in the Barrie store they couldn't do anything for me by getting me into a new car because I still had too many payments left on my lease, went to Orilla and had a car within two days! Excellent service for sure and will always go back there , this is my second lease with them. They beat Barrie by far for me and as far as the service is for car maintenance they have Barrie beat as well > I live in Barrie but take my car to Orilla because I like the service there better, Thanks to all of you in Orilla VW!