Hi Jennifer, Fortunately, you haven’t had the need to use the extended warranty until now at 96,000km on your vehicle. We do always encourage people to purchase the extra protection for their vehicle, however there is no policy that can cover every potential issue with a vehicle. The cause of the failure needs to be determined first for the advisor to know whether the component is covered by the policy. Until that point, the owner of the vehicle is responsible for the repair until it is determined to be a covered defect. We will review your claim to confirm the coverage and contact you directly. Thank you, Geoff Mannion- Service Manager