The service (recall) on my vehicle was excellent as usual. My vehicle was brought in the night before the recall and service were to be done and I received my courtesy car without any problems. I opted to pay for the extra insurance of $12 per day as I was to get my vehicle back on the Friday and the $60 was doable. On Friday I was given two reasons my vehicle wasn't ready. One was a voice mail stating the recall would not be completed until Monday. I called my service person and left a message. He called back and stated that he had not received my vehicle until late Friday to check the other issues to be assessed. I was not happy with two excuses I was given. Was the vehicle in for the service or still in at the body shop for the recall work?? This delay cost me an additional $45.00 in insurance. Money I had not budgeted for. I asked the service lady if the cost could be picked up by Murray's as they created the need to have the courtesy vehicle over a weekend as no work was being done until the Monday. She stated she would out a note in file and see what could be done. I finally got a call Monday around 4:15-4:30 pm that my vehicle was ready for pick up. When I arrived I asked Peter if Murray's was going to cover the extra three days I had to pay for on the insurance of the vehicle ($45.00) and he said there was nothing they could do but gave me a $12 free car wash. I didn't want the free wash I wanted the 45$ covered!! This is the only time in 12 years I can say I was not completely satisfied with the service I received. I would still like to be reimbursed for the $45 but doubt that will happen.