Published 9 years ago

Mismanagement of the entire service process including many false commitments when the car would be ready

The vehicle was taken in on a Wed. and I was told it would be worked on and ready by Fri, Friday I was told it wouldn't be ready until Tuesday due to both the long weekend plus the Body Shop didn't work on it as originally scheduled. Tuesday I was told the Body Shop missed one of the holes it was supposed to repair. I finally got the car after 4:00 p.m. on Thursday. Early on I advised the Service Advisor that I needed the repair done on time as I was selling the car due the fact I'm battling terminal cancer. The repair delays caused me to loose the sale of the vehicle. I bought the vehicle from your dealership and had it serviced at your dealership.
Lynne Childerhouse 9 years ago
Hi Robert. Thanks for taking the time to highlight your recent experience. I have provided your review to both our Service Department and Body Shop Managers to review what occurred and the adjustments to the completion date of your vehicle repairs. They will be in touch tomorrow (Wednesday). Thanks.

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