When I bought my brand new Kia Rio LX two years ago the experience was a good one. However, I've had problems with my car and my service with bank street Kia since my purchase. One appointment to top up my oil resulted in the oil being overfilled. Shortly after, a new problem developed and my car started over heating. I brought it strait to Kia (as I was instructed) and they claimed to have fixed the problem. They charged me for their services (I am under warranty). I tried to argue my case with no luck. To top it off, I soon found out that my car was in fact not fixed and once again I found myself stranded on the side of the road in rush hour due to an over heating car. I brought it in again twice after that with the same problem, and got the same outcome. They claimed the issue was resolved, charged me, and sent me on my way. After 3 separate visits to fix the same problem (including charges), I finally brought my car to a different dealership (North Bay Kia) for them to have a look. They found and fixed the problem within a half hour, replaced all the parts that had blown from my car over heating during the span of multiple months, free of charge (as I am under warranty). They told me that it was a simple and common problem they see in new Rio models (malfunction in cooling fan resistor). The staff at North Bay Kia were astounded at the poor service I had received at Bank Street Kia and told me I should never have been charged for the services pertaining to my car over heating as I am under warranty. Thus I do not recommend buying a Kia vehicle nor getting your car serviced at Dilawri Bank Street Kia.