Your service personally was very good and the dealership service was average compared to others. Outstanding service is what I experienced in Suprise AZ. The Service Rep met me as I drove into the service reception area (they gave me his name when I booked the appointment) and informed me my vehicle would be ready in 45 minutes at a cost (total) of $35 USD. I received my vehicle in 45 minutes and it was washed, vacuumed and sitting outside waiting for me. All services done, no busy confused reception area and it is a very large dealership ( Sands Chev in Suprise AZ). At SMP I originally booked on line and received no acknowledgement until I phoned long distance and cancelled the original date because I has no confirmation and made other plans. At least the oil was changed and in a good time frame. Thank you. All EE's were friendly and pleasant.