Published 8 years ago

Not up to my expectations

I originally went to the service dept. as I had a low tire pressure indication. I thought I would get my oil changed at the same time. Before entering any service lane I asked if I should check in with the mechanical lane or oil one first. I was advised to go into the oil lane and they would in turn address the tire issue. When I was advised the car was ready I asked about the tire and what was the problem. The response was simply we topped up the air without thinking or following my obvious request to find out why was it low. At the point they then put it into the shop and discovered 2 nails in the tire and had it fixed. Then my wife picked up the vehicle and the dash was not reset to the speedometer. Someone had to come out and reset it. I have had this experience before. Normally my service experiences have been good but not this time.
Barbara Winter 8 years ago
Paul, We apologize for the inconvenience that you experienced during your recent service visit regarding your low tire pressure. Please be assured that we will follow-up with you and also review internally. Again, thank you for your feedback.

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