I had asked for a price for the most inexpensive summer tires that Palladino carried as a friend of mine had recently gotten tires from them and said they were the most inexpensive as he had already shopped around. The tire model and price the parts department gave me was not the same as my friend described...each tire was 40 dollars more. The employee assured me it was the cheapest.I contacted my friend to get the model number of the tire he got and when I called back Palladino they had those tires in stock with the price I was expecting. It would have been nice if I didn't have to jump through hoops to get what I asked for in the first place. The staff is very nice in the service department, but it would be nice if I didn't have to leave a voice mail to book an appointment. This is the only car service department I have ever been to where I always need to leave a voice mail to book an appointment