Online site booked my appointment when shop was going to be closed. No one noticed a single appointment sitting on that date and I was the one who figured it out when I called to confirm I'd be in the next day.when I finally did get rebooked there was no apologies about first mishap then no one bothered to call when oil change was done .I called to check n they couldn't find my car.they pretend the shop is being outsourced to India and the front desk girl has no way of finding out or relaying info other than transferring to voicemail of people who don't pick up phone .took 45 mins of calling just to hear my car was ready .was told I'd get a shuttle n it was 45 mins late ended up getting a ride there on my own from a friend.got there and was told to make my own way to parts dept to order my own paint for my car -again aparently this was something only I could do for some reason the phones might not work.placed my order at part desk and was told I would get a call when part was in .........no call ever received needless to say I never went back to pick up part.I told this to the service manager but only got a empty apology was told about the future being better n he actually Said far off future not next oil change.he never offered any compensation over my lost time and frustration nor did he make a good claim of why I should give my business to them in my next service apointment. I will go elsewhere too bad too because I bought my car there n was hoping for that ongoing g relationship. This happend about 3 months ago .