They had the van I wanted. The business approach is basically "do you want it or not". They are however very accommodating to fix most deficiencies, including scuffs and scratches, as a condition of sale. So make sure you go over your vehicle with a fine eye before you sign the dotted line. I was a little disappointed that they did not even attempt to remove the black glue residue from the previous dealer "sticker" on the rear hatch, even though they were right there fixing another paint issue. I it wasn't "requested" by me in the contract. Delivery clean up was average (it was shampooed and cleaned and outside cleaned), but I still have to fine clean it to get food residue, etc out of cup holders etc. Delivery was wheres the check, heres your keys. But in the end, I feel I can trust them due to their ethic values and since they move a lot of cars. I came from London area to get this van.