Published 8 years ago

I was told on the phone, 2hrs, told at the service desk 3hrs, it took over 5 hrs

Ordered new tires for my truck, made the appointment and was told it would take approx. 2 hrs. At the service desk I was told it would take about 3 hrs to change the tires. All in all it took over 5hrs to change the 4 tires, this really messed up my day for what was scheduled.
Barbara Winter 8 years ago
Hello David. Thank you very much for completing a review of your recent service visit. I am sorry to hear that the repair took longer than initially communicated. Our Service Manager, Guy, is looking into the specifics of the repair and your experience, as we strive to set an accurate estimate for the time required for work to be completed.

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