I was greeted by Doug like an old friend. He made me feel special and that he was doing his all for me. I was hooked up with a great driver for a shuttle ride home and it was neat. Doug then called with the dreaded news "Small leak on your transmission oil pump. We should really che3ck into it". Long story short, I was set up with a new appointment and then set up with a service appointment for my Colorado. Yes, I know, I bought it at Sherwood, but we learn quickly, and will not go back there. Doug is our man.............