Chris and his manager recognized that I had done my research ahead of time and knew the vehicle that I wanted. Thus there was no need to convince me of the vehicle I should have or wanted. Went right to the negotiations on price, discounts and incentives. I felt that my loyalty was recognized immediately and that the Hyundia brand had been established ahead of time. Kudos also to Ahmed for giving me a surprise loyalty discount on the extended warranty. This is the definitely the right way to approach and respect potential buyers.