I am writing this letter as a humble note of appreciation for the outstanding customer service provided by Ken Bekele. I was facing the problem of injection system in my car which I recently bought in Birchwood Chevrolet. I phoned Ken Bekele to let him know about the problem. He solved the problem just in very short period of time. I am really happy with my car now. It is running perfect like a brand new one. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.