I was very excited to purchase my first vehicle, but the overall service I received at Orillia Volkswagen was more than disappointing. Up until the point I signed my Bill of Sale everything was wonderful, and I felt really happy about my purchase. However, once I signed the paper work everything changed. I wish someone would have spent more time with me going over the particulars that are necessary when purchasing a first time vehicle. There was no check list provided to me, and I felt lost and alone throughout the entire process. My character and integrity was questioned, and I felt like nothing more than a fiscal entity. I was made to feel like a liar, and was personally offended by how I was treated. The terms of my contract changed several times because of oversights by the person selling me my car. Thankfully, I really love the Golf TSI that I purchased, and it is everything I wanted in a vehicle. I will definitely be purchasing another Volkswagen in the future, but it will never be at the Orillia VW dealership.