We had to have the preheater in the Ad Blue tank replaced . As there had been a heavy hitch re-enforcement bar installed to pull our trailer, the Orillia shop wasn't able to do the work. We arranged to have Can-Am RV in London temporarily remove the hitch bar and the Orillia shop was able to arrange to have the preheater installed at your London location. Both dealerships provided first class service. We couldn't have been treated better.