Firstly, I tried to book a tire balancing service online and the option wasn't available. I had to go through the live chat to actually book the service which ended up being entered as a wheel alignment. I showed up for my appointment on time, with my three month old baby and first off, when I described the issue with the vehicle I was made to feel like I obviously didn't know anything about vehicles or what was causing the problem (i do but I couldn't book that particular service so I did the next best thing). Then I asked how long the service would take as clearly, the service dept. was packed for the day. I was told that the vehicle would be done by 4pm... and it was obvious I had my baby in tow and that was really not an option for me to wait that long. Then I was told I could be "fast tracked" for an only 2.5 hour wait - this still would have been ridiculous to wait that long with a small child. I was asked if I could move my car seat out so I could get a ride with the shuttle and at that point, I just gave up and rebooked my service although I don't actually want to come back to Honda because of this whole experience. I get that service departments are busy, particularly with it being a season change right now but I actually took the time to book an appointment and I really expected my vehicle to be looked at when I made the appointment and for it to be done in a reasonable amount of time - an entire day just to do a tire balancing seems completely insane. So here I am, writing this review after wasting my morning at the dealership and with a cranky baby no less. Very disappointed.