Vehicle Purchase - pay attention to what the customer wants - pay attention to customer budget - only need to deal with one salesperson (not them and their boss because it devalues my belief in initial salesperson's knowledge, skills, and ability to sell) and a finance representative - no presentation of the current promotions was given - good thing I did my homework - ignored when salesperson recognized an acquaintance of theirs in the showroom and had to go say 'hi' - spent a great deal of time (almost an hour) to talk to a finance representative - the entire process took ALL DAY (roughly 8 hours), and I came in knowing what vehicle I wanted, my modifications to it, etc. - did not feel valued as a customer, felt "spoken down to" by the salesperson's boss - some "features" mentioned by the salesperson did not reflect safe driving habits (i.e the back seat slides forward so you can take care of baby/kids while driving) - strong emphasis to rank the salesperson GREAT at everything on the follow up survey so that they don't receive reprimands from boss. Which is totally bizarre since the boss and financial rep should be evaluated too since they were all involved in the process