Hi Amy, I apologize for not responding sooner. Also, I am sorry for the miscommunication that led to your extra wait time for a shuttle. You are correct in that we should have communicated to you any shuttle delays. This is a matter of routine, and I sincerely apologize it did not occur in your case. I also had a chance to look into your repair history, and I see we had to disconnect a battery cable as part the work completed on your vehicle. As a result the radio lost its settings, and as a courtesy our technician locked in the local radio stations. I regret that was not explained to you at the time of your service visit. Further, seats are routinely adjusted to accommodate the operator so that a) they can get into your vehicle and b) that vehicles can be safely moved. We do not offer detailing service at this time, but I would, however, like to offer a car wash and detailing as a way of saying sorry for the shuttle delay. Please come in and see me, and we will be very happy to wash your car and clean the interior at no charge. Thank you for your business. Michael Kocsis, Assistant Service Manager