THOMAS CLEARY
Published 8 years ago
I purchased a 2015 Chev Silverado fromBrandon MacNeil who was very helpful and professional
As noted above I purchased a truck through Brandon MacNeil. An agreement was reached to have 4 winter tires on steel rims installed on my truck before we would pick it up. There was difficulty obtaining the fourth tire so there was a delay for a few days. This was simply a matter of no tires available due to the time of year. As soon as the fourth tire arrived Brandon had it installed and called us. He drove to New Minas, Nova Scotia and picked us up and brought us into the dealership in Dartmouth where we obtained our new truck. We appreciated this gesture of excellent client service very much. He was very apologetic for the delay even though there was nothing he could have done to prevent it. On a general note, I think the dealership would be served well, as would new vehicle purchasers if the dealership had an employee well trained in the information systems available in new vehicles and have a brief training session prepared for clients. Brandon did a great job in showing us the vehicle features but we did not want to keep him too as he was being paged for other clients which could have led to additional sales for him. I think the training/orientation should be done by someone other than sale staff personnel. Again, we were very pleased with our experience in working with Brandon.
Kevin and Sandra Cleary