An understanding to what is warrantable or what is not between the sales department and service department would be an asset to the customer.I had a situation where a squek was coming from what I thought was a brake not releasing and enquired as to it being a warrantable item to which I was told it was when I made an appointment to have the problem corrected things changed quickly. It seems rather confusing and maddening how quick a warranty procedure [sales] turns into a maintenance cost [service].I still cant understand how a problem with a vehicle falls under THE SHOULD BE MAINTENANCE LINE when there is no direction to what and when certain maintenance should be done other than changing oil.I was left with the feeling that after purchasing a vehicle ,having some body work done and having service [oil changes] at SMP that profit over customer service was more important .Regardless the service was not performed and I cant see myself being a loyal SMP customer . Regards Arnie Miller PS I wonder if anyone reads these transscripts