This is an important part of owning a car...The staff at SMP make it as easy as possible. When I was there on Monday, Wayne checked me in,, listened to my complaint, got me a shuttle and in short time I was home. Early in the afternoon Wayne phoned, informed my what had been done to correct the problem, how much the charge was and also sent a shuttle. I hate not having my car , but if it must be serviced SMP is a good choice. That is why I take a Buick to be serviced there. Thanks! Marion Brown