I do not appreciate the fact that being a so called "valued customer" gets me no where with my warranty work. I happened to pay a good deal of extra money for the warranty so that when something breaks I have peace of mind knowing I have it covered. But when I go there and you do not approve any of the items EVEN THOUGH they are on the list of whatscovered I DO NOT feel like a valued customer. This was my first experience buying a vehicle from a dealership and quite honestly it's been a very bad experience. Not happy with the way things worked out.