Published 8 years ago

NEVER AGAIN!

NEVER AGAIN! I brought my vehicle to SMP for warranty repairs thinking they'd be superior to my hometown GM dealer. SMP delivered the worst customer service I have ever experienced. My service writer refused to include some issues I was previously told would be looked at. They had to order a part for my steering from Edmonton, which was understandable. I returned 24 hours later to find out there was no ETA. Finding myself stranded in Saskatoon, I was not offered accommodation or transportation. I had to ask 7 staff members including a sales manager for a loaner vehicle before they agreed to one. I left a message for the service manager the next day but didn't hear from him. It took them 51 hours to complete the repair. When I returned the following day, my invoice wasn't ready. They had to make two corrections on it, including reversing the charge for a wheel alignment I asked about and a free car wash which I discovered they actually didn't perform. I had to wash it myself! My advice to you is to stay clear of this dealership at all costs. It's not worth the stress.
Shelby Dzaman 8 years ago
Hi Colin, we apologize your vehicle repair took longer than anticipated, but we do not always have as much control as we would like when bringing in parts that need to come from outside of the province. I am glad we were able to provide a rental car at no charge to you, and I am happy we paid for your wheel alignment too. But please keep in mind that not all of your vehicle needs are going to be covered under warranty. Wheel alignments and other routine maintenance, whether associated with additional warranty work or not, are a customer responsibility. If you were not kept adequately informed as to the status of your vehicle repair, then I truly regret that and sincerely apologize. Michael Kocsis, Assistant Service Manager

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