Brought my 2012 Honda Accord in for its regularly scheduled maintenance. Later that morning Dan tried to reach me at work to advise that the brakes were also quite worn, and needed to be replaced. Unfortunately I was called away from my office and did not get the message until about an hour later. The message also suggested that I might be interested in a new brake replacement program. When I called back, Dan was on lunch. I spoke with someone else who thought that since they were not able to reach me that they had to take the car off the hoist, and that I might have to book another appointment to get the brake work done. It is difficult for me to get away from work, so this was not ideal for me. Shortly thereafter I received a call from Dan indicating that when he had not heard from me that he decided to go ahead and do the work per his voice message. Given the brakes were very thin, there really was not much option. It was the right call and avoided my having to take the car back in. Thanks Dan foer the great work.