Hi Megan, We are sorry to hear that you had a bad experience but very happy to hear that you are enjoying the car. We take our reviews very seriously as our goal is to create customers for life. In this particular case, there seems to have been some issues with some paperwork on your trade-in which bogged down the delivery process. We would love to speak to you privately about this as I think you will see that we were working with your best interest in mind while adhering to the federal laws regarding personal privacy and disclosure. These regulations are updated withing the last few years and may be different from the last time you purchased a car. Please call me directly and I would be happy to discuss. Your complete satisfaction is very important to us. Dave Hicks Marketing and Business Development Manager Ontario Motor Sales 905-725-6501 (2503)