Published 8 years ago

Terrible Experience - Extremely Disappointed

I purchased a vehicle through Hyundai on Hunt Club several month ago and it was not a good experience at all. My sales rep, who no longer works for the company, was very helpful and did have alot of good information when I purchased the vehicle; however, I have experience several problems since. The moment I drove my brand new 2016 vehicle off the lot, I noticed my steeling wheel was clearly misaligned. I call immediately afterwards and they told me that the well was not under warranty and that I would have to pay to have it re-aligned. I had even left several voicemail messages with the representative that I had dealt with, however, I did not hear back from him once. I spoke to one of the managers at the car lot and he agreed to fix the alignment for free, just this once. Yes, I would certainly expect you to with the amount that I am sending on a brand new vehicle. I also noticed that I was not given my ownership papers. When I called, they informed me that I would have to purchase new once from the Ministry as it was no longer they issue. There have been many other minor issues since then and I would absolutely not recommend purchasing a vehicle through this dealership. Most of their staff is very friendly, from my experience, but their customer service is beyond horrible. Once you purchase a vehicle from Hyundai on Hunt Club, they no longer value you as a customer and you are completely on your own. There is no follow-through customer service once you've signed on the dotted line. I am extremely disappointed with this experience, and I will certainly not be purchasing another vehicle from them, and I will certainly not be referring any family or friends to that location.

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