After having a transmission problem that was difficult to figure out, Peter listened to my concerns and was very patient with me. I was frustrated because I had to come in 3 times for a transmission problem. Peter was able to keep me focused and calm by explaining the process and the reasons why this took so long to figure out. Peter always keeps me posted, tries to get me in as asap and tries to get my vehicle done in a timely manner. He is through when explaining warranty coverage. So I was happy even though my car some problems and at the end of the day everything was pretty much covered and my car is running great now!